Betting Help | Frequently Asked Questions (FAQ)

Account Creation/Information

I forgot my username or password

Can I have more than one account?

Are there any age restrictions?

Is there a minimum deposit required to open an account?

How do I change the email address(es) you guys have?

Is my login information safe?

I didn’t receive an activation link or I received a link and it doesn’t work, help!

Why can’t I login?

Is it legal to bet on esports online?

What is an unsupported region?

How do I permanently delete my account?

Responsible Gambling

Is there a way to stop myself from gambling, or stop myself for a period of time?

How do I re-activate my account once my self-exclusion period has ended?

Account Verification

Why do I need to verify my account?

Why do I have to send you documents?

What happens to my account if I don’t send my documents or they’re rejected?

How Do I Verify My Account?

What documents can I use for verification?

Wallets

What is a wallet?

How do I pick which currency my wallet is?

Which currencies are available?

How do I put money in a wallet?

Can I have multiple wallets?

Can I move money between my wallets?

Welcome Bonus: 100% up to $100

How does the Welcome Bonus work?

What bets qualify?

How can I use bonus funds?

Am I eligible for the Welcome Bonus?

How long will I be eligible for?

Can I get the Welcome Bonus if I already have an account?

Does this offer expire?

What is the maximum bonus I can get?

What if I deposit in another currency?

Can I withdraw my bonus money?

Where are the official terms and conditions for this promotion?

Money Movement

How do I deposit funds?

What are the fees for depositing?

What deposit methods are available?

Is it safe/secure?

Once I make a deposit, how long until the amount shows up in my balance?

Are there any limits for depositing?

How do I withdraw funds?

What is required before I can withdraw?

How long does a withdrawal take?

Can I send money to another player account?

Is there a way to view my deposit/withdrawal history?

If I win how long will it take for the money to be in my account?

Betting

How do I place a bet?

What are the numbers by each team?

Can I bet on multiple matches at once?

What the hell is a parlay?

Do you have any limits on what I can bet per match?

Why are there minimums and maximums?

Can I cancel a bet?

Can I change a bet?

Is it possible to cash out a bet in the middle of a match/event?

Can I see my bet history?

What happens if the match/event doesn’t take place?

How do you guys make money?

Is there a house cut on winning bets?

Why are the limits different for parlays?

Rivalry Affiliates

What is Rivalry Affiliates?

How does the affiliate program work?

How do I sign up?

Does it cost anything to sign up?

How long does it take to get approved?

What commission plan do I get when I sign up as a new affiliate?

Can I receive commission for signing myself up as a user?

How much does a player have to bet/deposit for me to earn my cut?

I'm not sure if my link is working properly, how can I check?

How do I withdrawal?

What withdrawal methods are available?

How long do withdrawals take?

What is a holding period?

How long is the holding period on my funds?

How often do I get paid?

How does the reporting work?

How often are reports updated?

How long until a player 'expires'?

What revenue share do affiliate managers get?

How do I sign up sub affiliates?

Can I have more than one code? How do I create a unique code?

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Rivalry Limited, is regulated by the Isle of Man Gambling Supervision Commission under a Licence issued under the Online Gambling Regulations Act 2001 on 2018/01/19. Rivalry Limited - Clinch's House, Lord Street, Douglas, Isle of Man, IM99 1RZ - 131470C. All debts are enforceable in Law on the Isle of Man. Rivalry Limited strictly prohibits access and services to those under the legal age of Eighteen (18).